A large part of the work QUFA does is to try to resolve conflict and misunderstanding between its members and the Queen’s administration. If this work is about interpretation of collective agreement provisions for the membership as a whole, it is dealt with by the Joint Committee to Administer the Agreement (JCAA). If this work is done on behalf of one or more individuals to address their particular circumstances, we call it grievance work. Some issues may go from one forum to the other, but that is relatively rare.
In the last round of negotiations with Queen’s, we agreed to the creation of a Conflict Resolution Service to help Members (Faculty, Adjunct Faculty, Librarians, Archivists) to resolve interpersonal and professional disputes with other Members. This service is now available to all Members of the Bargaining Unit. It is completely confidential from both QUFA and the Queen’s Administration and is free to use. See below for a link to more information. While the Conflict Resolution Service is exclusive to QUFA Members, SGPS provides a referral and advice service of its own if you know of a graduate or professional student in need of help (see below for link).
On this page you will find information explaining how the grievance processes work between QUFA and Queen’s, forms and protocols that direct the scope of some of that work, and other information that might be of interest in the grievance context. If you have ideas, questions, or other feedback, we invite you to get in touch with us.
Ramneek Pooni, Grievance Officer
- What is a Grievance? – an overview of the QUFA complaint and grievance process
- Getting Help from QUFA
- The Grievance Process – a detailed description of what happens in the formal grievance process
- QUFA Grievance Protocol Regarding Carriage and Confidentiality – expectations if QUFA assists
- Policy for Taking Grievances to Step 2 Arbitration – the kinds of cases QUFA considers
- QUFA Arbitrations
- Grievance Committee Terms of Reference
- Protocol: Handling of Grievance Inquiries by QUFA Council Reps
- Queen’s-QUFA Conflict Resolution Services – more information and contact details
- SGPS Referral and Advice Service – more information and contact details
- November 2016: Grievance Web Page
- September 2016: Welcome; Reasonable Apprehension of Bias
- May 2016: The Agony of De-Feet – Great West Life and the “orthotics case fee” – Who knew?
- March 2016: Medical Documents – Prognosis vs Diagnosis
- January 2016: Consent for Medical Information
- November 2015: Officially Reducing your Academic Responsibilities
- September 2015: A new term and a new CA
- March, 2015: Annual Performance Review, Article 28
- January, 2015: Who ya gonna call?
- November, 2014: Assessment and Evaluation of Teaching
- September, 2014: Voice Your Concerns to QUFA
- April, 2014: Governance within Academic Units
- March, 2014: Workload Standards
- February, 2014: Continuing and Distance Studies (CDS)
- January, 2014: Queen’s-QUFA Conflict Resolution Services
- November, 2013: Electronic RTP/Continuing Process, Great West Benefits
- October, 2013: Rights of Reappointment for Term Adjuncts
- September, 2013: Workplace Accommodation and AODA Training
- July, 2013: Referee Selection for RTP Process
- March, 2013: Heads of Departments and the Grievance Process
- January, 2013: Being Interviewed as a Witness for a Workplace Investigation?
- November-December, 2012: Meeting with the Head or Dean?
- May-June, 2012: Long Term Disability and Grievance Activities
- December, 2011: What Sorts of Grievances Does QUFA Handle?
- September, 2011: What is a Grievance?